1. Introduction
Eko International Market ("EKO", "we", "us") is the data controller for personal information processed through the marketplace. We’re committed to handling your data responsibly and only as needed to run the service.
2. What we collect
We collect three categories of data:
Information you give us
- Account details: name, email, phone number, password.
- Shipping and billing addresses.
- Order details, messages with vendors, and reviews you post.
- For vendors: business name, RC number, NIN, bank details, and verification documents.
Information collected automatically
- Device and browser information, IP address, and approximate location (derived from IP).
- Pages you view, search queries, and clicks within the marketplace.
- Cookies and similar technologies — see the Cookies section below.
Information from third parties
- Payment confirmations and fraud signals from our payment processor (Stripe).
- Identity verification results from our KYC partner (Prembly) — used for vendor onboarding only.
- Authentication signals if you sign in with a third-party account (e.g. Google).
3. How we use it
- To create and manage your account, and process your orders.
- To facilitate communication between buyers and vendors and to resolve disputes.
- To review product inquiry conversations when handling disputes, abuse reports, or support issues. That admin access is logged.
- To prevent fraud, abuse, and counterfeit listings — including device-level signals.
- To send transactional emails (order confirmations, shipping updates, password resets).
- To send marketing emails — only if you’ve opted in. You can unsubscribe at any time using the link in the email.
- To improve the marketplace through analytics, A/B testing, and product research.
- To comply with our legal and regulatory obligations.
6. Security
We use industry-standard safeguards: TLS for data in transit, encrypted storage at rest, strict access controls, and regular reviews of our infrastructure. No system is perfectly secure — please use a strong, unique password and enable two-factor authentication where offered.
7. Data retention
We keep personal data only as long as we need it: account data while your account is active, plus a reasonable period afterwards for legal, tax, and dispute reasons. Order records are typically retained for 7 years to meet bookkeeping requirements. Marketing preferences are kept until you withdraw consent.
8. Your rights
Depending on where you live, you have the right to access, correct, export, or delete your personal data, and to object to or restrict certain uses. To exercise any of these, email support@ekomarketinternational.com from the address on your account, or use the contact form.
If you’re not satisfied with our response, you can lodge a complaint with the Nigeria Data Protection Commission (NDPC), or your local data-protection regulator if you’re outside Nigeria.
9. International transfers
EKO is operated from Nigeria, but we use service providers based in the EU, the UK, and the US. When data crosses borders, we rely on appropriate safeguards (standard contractual clauses, adequacy decisions, or equivalent measures) to keep it protected.
10. Children's privacy
The marketplace is not intended for users under 18. We don’t knowingly collect data from children. If you believe a child has given us personal information, contact us and we’ll remove it.
11. Changes to this policy
We may update this policy as the service evolves. Material changes will be announced by email and on the marketplace. The "last updated" date at the top of the page always reflects the current version.
12. Contact us
Questions about this policy, or about how we handle your data? Email support@ekomarketinternational.com or use the contact form.