EKO support
Start with what you need.
Orders, delivery, returns, and selling all have a clear next step. Choose the route that matches your question.
Where is my order?
Follow dispatch and carrier updates using your tracking number.
Track a shipmentWhat will delivery cost?
Compare the available route and service levels before checkout.
Estimate deliveryCan I return an item?
See eligibility, evidence requirements, and what happens next.
Read the returns guideNeed a person?
Send the support team your order details and a clear description.
Contact supportCommon questions
The useful answer, first.
These are the questions shoppers ask most often before and after buying.
How do I track an order?
Use the tracking number in your dispatch email, or sign in and open My Orders to see the latest order-level progress.
When is the final delivery price confirmed?
The estimator helps you compare configured services. Checkout confirms the final service, package count, and duties position for your order.
What if my item arrives damaged?
Open a dispute from the order page within 7 days of delivery. Add clear photos and a short description so the vendor and support team can review it.
Can I buy and sell with one account?
Yes. You can continue shopping while applying to become a vendor. Selling tools become available after your application is approved.